Building tomorrow's company Case Study

Building Trust: developing peer-to-peer feedback in tech teams – Doug Talbot and Emily Page from Ocado Technology


Upper Sugar Room 7th July 2016 1:30 pm - 2:15 pm

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Doug Talbot
Emily Page

A Case Study from Ocado Technology

Almost all of us find it hard to give and receive feedback in a timely and constructive manner. Yet we also know that feedback can help us improve what we do – and how we do it. It’s not easy – retrospectives often become task or process focused, while one-to-ones or reviews are often based purely on a line manager’s opinion and fail to truly support development…

Ocado Tech had already worked on defining and refining their values. Now, they felt it crucial to start building a culture of rich peer-to-peer feedback, as a vehicle both for individual personal development and for trust and effectiveness across the organisation.

Their collaborative and experimental approach put the tech teams at the heart of the process – ensuring that they developed the tools and skills that worked for their unique needs and culture.

In this talk, the Catalyst team share the full story – the failures and dead-end experiments as well as the wins and encouragements. For any individual or team who has tried to improve how they work, this talk is a clear, honest account of building trust and improving collaboration through feedback.

Key points and outcomes:

– From tech skills to personal values
– Defining the behaviours we value
– Getting away from the metrics game
– Building high trust in process
– Experimenting, collaborating, adapting