Doug Talbot has been transforming organisational culture, structure and technology for over a decade. He believes in creative and innovative change through empowering, and driving, learning culture and lean thinking. He has led and transformed groups within science, government, banking and retail. Doug is currently the Head of Organisational Effectiveness for Ocado Technology, leading a team of Catalysts focussed on improvements in leadership, structure, process and practice for organisational effectiveness. Doug has previously spoken at conferences on lean culture, organisational transformation, agile testing and lean.
Company Profile: At Ocado Technology we build the technology behind Ocado, the world’s largest online-only grocery retailer.
Their simple processes are driven by our incredibly complex network of huge automated warehouses, routing systems, forecasting, award-winning apps and more.
Our key technology is built in-house, enabling us to be an industry disrupter.
Building Trust: developing peer-to-peer feedback in tech teams
A Case Study from Ocado Technology
Almost all of us find it hard to give and receive feedback in a timely and constructive manner. Yet we also know that feedback can help us improve what we do – and how we do it. It’s not easy – retrospectives often become task or process focused, while one-to-ones or reviews are often based purely on a line manager’s opinion and fail to truly support development…
Ocado Tech had already worked on defining and refining their values. Now, they felt it crucial to start building a culture of rich peer-to-peer feedback, as a vehicle both for individual personal development and for trust and effectiveness across the organisation.
Their collaborative and experimental approach put the tech teams at the heart of the process – ensuring that they developed the tools and skills that worked for their unique needs and culture.
In this talk, the Catalyst team share the full story – the failures and dead-end experiments as well as the wins and encouragements. For any individual or team who has tried to improve how they work, this talk is a clear, honest account of building trust and improving collaboration through feedback.
Key points and outcomes:
– From tech skills to personal values
– Defining the behaviours we value
– Getting away from the metrics game
– Building high trust in process
– Experimenting, collaborating, adapting